Tigo expands digital customer care channels with AskTigo Skype Care

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As a lead brand in digital innovation, Tigo Ghana has rolled out yet another digital channel of communication for its customers, called AskTigo Skype Care.

The Skype Care channel aims at providing customer service support to customers who prefer to communicate over Skype video calls and online chat.  The introduction of this new service, adds up to Tigo’s number of digital communication channels that have been rolled out this year.

In a statement delivered by the Director for Customer Operations, Stephen Essien, he said,
“Three years ago, we were the first telecom company in Ghana to launch our Self-Care mobile app and so we are very excited to be the first in opening up additional channels to engage with our customers. We want to be where our customers are to make it easy for them to interact with our brand.”

“The key advantage with Skype Care is it allows our customer care personnels to visually demonstrate help through the video call. With our reputation for friendliness, our customers will be delighted to talk to us on Skype”, he added.

Customers will be required to activate their video view before a Tigo Customer Service personnel turns on their video view in order to avoid fraudulent situations and unnecessary pranks.

To get started, customers can simply download Skype from the Google Play Store, iTunes, Windows Store, or BlackBerry World, if they do not already have the app. Customers will then need to add ‘AskTigo Gh’ as a contact. The Customer Service team will receive a notification and accept the customer’s request.

Tigo’s Skype Care service is available every Monday to Friday from 8am to 5pm.

The premier mobile telephony network, Tigo Ghana is indeed leading the industry with their unsurpassed customer service experience and digital innovation.

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